Case Studies

Transformational Change

Situation

An organisation had significant operations throughout New Zealand.  Each  operational hub operated differently and had different volumes of traffic although the outcomes of each hub were the same.  Their latest engagement survey results had been disappointing.  It was recognised that, given the projected growth of their business, the organisation needed to become more agile, more able to easily scale up their operations and adopt new technology; and have an empowered workforce able to deliver in a consistent manner throughout the country.

With nearly 90 leaders and approximately 800 staff affected by the change this was a major transformational change project.

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Organisational Change and Recruitment

Situation

An organisation reviewed how it was providing its services nationwide and identified the opportunity to make significant savings by bringing in-house an aspect of their business that had previously been contracted out to local government agencies and regional councils. They required support in the organisation design of the new business group, including clarifying accountabilities; the development of position descriptions along with the recruitment of up to 50 new staff across New Zealand.

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Value Driven Culture Change Process 

Situation

Our client had recently merged with another legal entity and wished to identify and build a strong culture appropriate for the newly merged organisation.

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Mergers and Acquisitions

Situation:

A client with whom we had worked for over 8 years was merging with another organisation.   Carroll Consulting was asked to facilitate this merger from an organisation design and people perspective.

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HR Audits

Situation

A small State Owned Enterprise had a new Chief Executive who wanted to ensure that all its people systems, processes and policies were legislatively compliant and fit for purpose.

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Chief Executive Performance 

Situation:

Carroll Consulting was approached by the Chair of a Board who had concerns regarding the performance of their CEO.

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Performance Management System Design and Implementation

Situation

An organisation required assistance in designing a performance management system which would enable a consistent approach to performance management across a very diverse business.  They needed to ensure that all staff understand their organisational goals, culture and how they contributed individually and as a team to these goals.

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Board Performance

 Situation

The Chair of a Board of an organisation within the wider state sector approached Carroll Consulting to assist with the dysfunctional relationships within the Boardroom.  The organisation was going through a significant change in direction and the Chair was concerned that this would fail unless the Board was working well, engaged in the new direction and openly supporting and encouraging the staff and key stakeholders to buy into this.

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Board Development

Situation

A non-for-profit Chief Executive approached Carroll Consulting to provide skill development for its Trustees.

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